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windyl a.
Private tutor in Cagayan de Oro, Philippines
Education
Bachelors Degree in Technology Communication Management at University of Science in Technology in southern Philippines Major in Communication Management
Experience
I was a Front-line Associates in an American based company where my main job is to provide Customer Service. I handle money remittances, ticketing, bills payment, handles phone support and answers queries for walk in customers in our store. I also worked as a Customer Care Professional for more than two years in a BPO company where I handled inbound and outbound calls for North America regions. We were trained hard to become an effective communicator by doing some workshops relating to how we can always make our customers a happy camper. We also joined seminars and participated in training's relating to Media and Social Marketing on how to effectively advertise products, gain customers through Social Media Marketing. Within that period, I was also assigned to handle Email and Phone Support within APEA region (AsiaPacific,Europe,MiddleEast) in which I was awarded with "Best Customer Service Professional" for 3 consecutive months by achieving above 90% customer satisfactory feedback. Customer satisfaction is always my top priority in overall aspect of job, thus, I always make sure I have given my 100% effort to make my customers a happy camper. After I graduated I worked as an executive secretary for over a year in an industrial and consultancy company before becoming an customer service professional. I would like to use this skills I gained by becoming an English tutor in order to help most especially those students wanted to learn English. Communication skills is very important part in creating your future career and English language is one of the most important tools you need.
Subject Expertise
10th Grade Reading, 10th Grade Writing, 11th Grade Reading, 11th Grade Writing, 12th Grade Reading, 12th Grade Writing, 7th Grade Reading, 8th Grade Reading, 9th Grade Reading, 9th Grade Writing, ACCUPLACER Reading Comprehension, AP English Language and Composition, ASPIRE English, ASPIRE Reading, Homeschool, HSPT Verbal, PCAT Reading Comprehension, Reading